My family of 5 members are using Maxis service under my mum's name for many years, and my mum was signed up the auto debit service for Maxis payment. Around 3 months back, my mum's OCBC Bank's credit card was been renew due to expired, but with different card number. My mum went to Maxis service center at bukit tinggi, klang, selangor where inside the Jusco to inform them that the auto debit service has been suspended, when she realized that no deduction for Maxis shown on the OCBC bank's statement. But SHIT, the crew over the Maxis service centre at Bukit Tinggi told my mum that this issue must belong to OCBC bank. After that, my mum call to OCBC bank to inform them to re- process the Maxis auto debit with the new credit card to 1. Telekom 2. Astro 3. Great Eastern Assurance 4. Maxis. Thought everything has been done, until few days back, my mum was surprised again with that OCBC latest bank's statement, because OCBC only did the auto debit for 1. Telekom 2. Astro 3. Great Eastern Assurance but no 4. Maxis. My mum was very worried and call me for help, so that i ask my sister call to Maxis customer service for help. Unfortunately, the stupid service person said that my mum's auto debit service was canceled due to tried of 3 times failed, and the stupid person want to fax the application form to my mum to fill up and wants my mum to fax it back with photocopy of IC and credit card. My sister try to ask the stupid person to help us that let my mum able to just give the new credit number via call and continuous the auto debit service, but she refused with very hesitate attitude! I am very angry! Because we are away from house intensively and one of my brother even in oversea, and some more my mum is that kind of aunt of less educated and don't understand Malay and English, so, what do that stupid fellow expect for? Expecting my mum is able to fill up the application form? Or take bus to Maxis center for solution?
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